Refund policy
At Kelvin Jewelry, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a return or refund may be necessary, and we are here to assist you with our straightforward refund policy.
30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all purchases made through our website. If for any reason you are not completely satisfied with your order, you may return it within 30 days of the delivery date for a full refund. Please note that the item must be in its original condition and packaging.
Easy Returns Process: To initiate a return, simply contact our customer service team within 30 days of receiving your order. They will provide you with a return authorization number and guide you through the return process. Please ensure that the item is securely packaged to prevent any damage during transit.
Refund Process: Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
Exchanges: If you would like to exchange your item for a different size, style, or color, please contact our customer service team. They will assist you in finding the perfect replacement and guide you through the exchange process.
Quality Assurance: At Kelvin Jewelry, we take pride in the quality of our products. In the unlikely event that you receive a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.
International Returns: For international customers, please note that return shipping costs and any applicable customs fees or duties are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the item.
Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our refund policy or need assistance with a return, please don't hesitate to contact our friendly customer service team. We are here to help and ensure that you have a positive shopping experience with Kelvin Jewelry.